Refund Policy

Smart Platter is the digital menu system used by your restaurant. Since we just provide the technology, the restaurant themselves handles your food and makes the final decisions about food refunds. We also offer subscriptions for our restaurant partners. Here is how our refund process works:

Once you place an order on your phone and the restaurant accepts it (it says "Preparing" on your screen), the kitchen has already started cooking. At this point, you cannot cancel the order through your phone. If you made a mistake, please speak to a waiter immediately.

• Restaurant Approvals: If the restaurant needs to cancel your order (for example, if they run out of an item you ordered), they will approve a refund on their end.
• Timeline: Once the restaurant issues the refund, the money goes back to the exact bank account or UPI app you used to pay. It usually takes 5 to 7 business days to show up in your account.

Because Smart Platter is only the software, we do not cook or deliver the food. If you have any complaints about how the food tastes, how long it took, or the service at the table, please speak directly with the restaurant's manager to resolve the issue.

Smart Platter charges a monthly subscription fee to restaurant owners for using our platform. Because this is a pay-as-you-go digital service, these monthly software payments are strictly non-refundable. However, restaurant owners can cancel their subscription at any time to prevent being billed for the next month.